Reach our to our customer care team via live chat. Please note that our response time will be delayed during sale and holiday periods.

Our Team is available from Monday to Friday from 9:00am - 4:00pm NZST. Please note that our response time will be delayed during sale and holiday periods.

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

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Kowtow Clothing NZ

Find answers to common FAQ's at Kowtow Clothing Help Center. Still need help? Live chat us or email our customer support team: customercare@kowtowclothing.com.

Kowtow Clothing NZ Help Center

Can I change or cancel my order?

Can I change my shipping address?

I haven’t received my order confirmation email?

I can’t select my country for delivery.

How do I redeem a discount or a gift card?

Can I apply a discount code once my order has been confirmed?

Can I use Click & Collect to pick up my order in-store?

I ordered something that is now on sale, can you price match?

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

Shipping

What is your return policy?

How do I return an item?

What happens if I return an order that I purchased using a reward voucher?

Can I return a sale item, or an item purchased with a promotional discount?

Do you cover the cost of return shipping?

Can I return an online order in store?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

What is your exchange process?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn Collective points?

How do I view my point balance?

How do I redeem my Collective points?

How long does it take for points to be added to my account balance?

Will my points expire?

What can I redeem my reward voucher towards?

Can I transfer my points to another person, or account?

How do I use Circular Services?

What has happened to my old loyalty vouchers?

The Collective

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Sizing

What is Kowtow Relove?

How do I take part?

What is the eligibility criteria of Relove pieces?

How much can I expect for my items?

How do I accept the offer?

What can I spend my Kowtow Collective points on?

How can I shop Kowtow Relove?

Can I return garments I buy from Relove?

Do I earn Kowtow Collective points when buying Relove?

Do I need to be a Kowtow Collective member to buy and sell through Relove?

Relove T's & C's

How do I collect my declined garments?

Kowtow Relove

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