Please contact customercare@kowtowclothing.com by the end of the day that you have placed your order to make changes.

Please contact <a href="mailto:customercare@kowtowclothing.com">customercare@kowtowclothing.com</a> by the end of the day that you have placed your order to make changes. If you have contact us later than this timeframe, it may not be possible to cancel or update your order.

Can I change or cancel my order?

Information about updating your order's shipping address.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We can try our best to update your shipping address once your order has been confirmed. Please contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;by the end of the day that you have placed your order to change the address.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your order has already been shipped, you may be able to redirect it via your tracking number.&#xA0;

Can I change my shipping address?

How to find your order confirmation email.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you have placed your order, you should receive a confirmation email straight away.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you haven&#x2019;t received an email, please check your spam folder first and then contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;so we can look into your order. Most likely, there has been a simple typo when entering your details at the checkout, which can be easily updated.&#xA0;

I haven’t received my order confirmation email?

Instructions on how to find your shipping region.

<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you can&#x2019;t select your country for delivery, you may be on the incorrect website for your region. You can check the region you are in at the top right hand corner of our website and hover over the country to select your correct shipping region. If you are on mobile, open the menu in the top right and select your correct shipping region from the options in the bottom left. <span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note that we only ship to New Zealand based addresses through our New Zealand website. To ship to an Australian address, please select the Australian shipping region from the country selector dropdown. We also ship internationally, however only to the countries listed in the dropdown. If your country isn&#x2019;t listed, please check our&#xA0;<a href="http://kowtowclothing.com/pages/store-locator" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Store Locator</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;page for your nearest stockist.

I can’t select my country for delivery.

Information on stock availability for click and collect orders.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Click &amp; Collect orders are dependent on stock availability for that store. You can check stock availability by selecting the &apos;Find &amp; collect in store&apos; link under the &apos;Add to bag&apos; button on each product page.&#xA0;You can find more information on our stores <a href="https://nz.kowtowclothing.com/pages/stores" rel="noopener noreferrer" target="_blank">here</a>.

Can I pick up my order from a store?

How to use a discount code or pay with a gift card.

<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you are at the checkout, you can apply a gift card or discount code in the discount window and select &#x2018;apply&#x2019;. If the discount amount has not been taken off your total, the code has not applied correctly, or it is invalid for the item/s in your cart. <span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To use a loyalty reward, you will need to login to your loyalty account to redeem a discount voucher before you get to the checkout. See our Loyalty section for more information on this.

How do I redeem a discount voucher or a gift card?

Unfortunately, we are unable to apply a discount code after your order has been placed.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unfortunately, we are unable to apply a discount code after your order has been placed.

Can I apply a discount code once my order has been confirmed?

Sale and promotional offers are valid for a limited time, and cannot be applied to previous purchases or combined with other offers.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Sale and promotional offers are valid for a limited time, and cannot be applied to previous purchases or combined with other offers.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can read more about our Terms &amp; Conditions <a href="https://nz.kowtowclothing.com/pages/terms" rel="noopener noreferrer" target="_blank">here</a>.

I ordered something that is now on sale, can you price match?

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

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Kowtow Clothing NZ

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