Please contact customercare@kowtowclothing.com by the end of the day that you have placed your order to make changes.

We may be able to make changes to your order, depending on what stage it is at with fulfilment. We recommend reaching out to <a href="mailto:customercare@kowtowclothing.com" id="isPasted">customercare@kowtowclothing.com</a> as soon as possible and we will do our best to update it.

Can I change or cancel my order?

Information about updating your order's shipping address.

We will try our best to update your shipping address once your order has been confirmed, depending on what stage it is at with fulfilment. We recommend reaching out to<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;as soon as possible and we will do our best to update it.<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your order has already been shipped, you may be able to redirect it via your tracking number.&#xA0;

Can I change my shipping address?

How to find your order confirmation email.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you have placed your order, you should receive a confirmation email straight away.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you haven&#x2019;t received an email, please check your spam folder first and then contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;so we can look into your order. Most likely, there has been a simple typo when entering your email address details at the checkout, which can be easily updated.&#xA0;

I haven’t received my order confirmation email?

Instructions on how to find your shipping region.

I can’t select my country for delivery.

How to use a discount code or pay with a gift card.

<p dir="ltr" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once you are at the checkout, you can apply a gift card or discount code in the discount window and select &#x2018;apply&#x2019;. If the discount amount has not been taken off your total, the code has not applied correctly, or it is invalid for the item/s in your cart.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 1.38; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-top: 0pt; margin-bottom: 0pt;"><span style="box-sizing: inherit; font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">To redeem your Loyalty reward, you will need to login to your Collective account and your Collective points will show in checkout to redeem against a purchase, you can choose how many points you would like to redeem.&#xA0;Please note, Loyalty reward vouchers can not be used in conjunction with other discounts or offers, and only one reward can be used per purchase. <div data-block="true" data-editor="4en97" data-offset-key="13l31-0-0"> </div>

How do I redeem a discount or a gift card?

Unfortunately, we are unable to apply a discount code after your order has been placed.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unfortunately, we are unable to apply a discount code after your order has been placed.

Can I apply a discount code once my order has been confirmed?

Information on stock availability for click and collect orders.

Click &amp; Collect allows you to shop online and pick up your order from your closest Kowtow store. This is a free service and relies on the item being available at the store you have selected. You will receive a notification to your email as soon as your order is ready for collection, usually within 1-2 days.You can see whether the item is available for Click &amp; Collect by selecting your chosen size and selecting &#x2018;Find in Store&#x2019;. Once you are ready to place your order, select Local Pickup and ensure that your local store is selected. If your local store isn&#x2019;t shown at checkout, then the item isn&#x2019;t available for Click &amp; Collect and you will need to place a shipped order instead.Please reach out to customercare@kowtowclothing.com if you need any assistance.Please note that this service isn&#x2019;t available for past season sale items.

Can I use Click & Collect to pick up my order in-store?

Sale and promotional offers are valid for a limited time, and cannot be applied to previous purchases or combined with other offers.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Sale and promotional offers are valid for a limited time, and cannot be applied to previous purchases or combined with other offers.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can read more about our Terms &amp; Conditions <a href="https://nz.kowtowclothing.com/pages/terms" rel="noopener noreferrer" target="_blank">here</a>.

I ordered something that is now on sale, can you price match?

Reach our to our customer care team via live chat. Please note that our response time will be delayed during sale and holiday periods.

Our Team is available from Monday to Friday from 9:00am - 4:00pm NZST. Please note that our response time will be delayed during sale and holiday periods.

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

Return to Kowtow

Kowtow Clothing NZ

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?