Reach our to our customer care team via live chat. Please note that our response time will be delayed during sale and holiday periods.

Our Team is available from Monday to Friday from 9:00am - 4:00pm NZST. Please note that our response time will be delayed during sale and holiday periods.

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

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Kowtow Clothing NZ

We may be able to make changes to your order, depending on what stage it is at with fulfilment. We recommend reaching out to <a href="mailto:customercare@kowtowclothing.com" id="isPasted">customercare@kowtowclothing.com</a> as soon as possible and we will do our best to update it.

Please contact customercare@kowtowclothing.com by the end of the day that you have placed your order to make changes.

Can I change or cancel my order?

Placing an Order

Can I change my shipping address?

I haven’t received my order confirmation email?

I can’t select my country for delivery.

How do I redeem a discount or a gift card?

Can I apply a discount code once my order has been confirmed?

Can I use Click & Collect to pick up my order in-store?

I ordered something that is now on sale, can you price match?

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

Shipping

What is your return policy?

How do I return an item?

What happens if I return an order that I purchased using a reward voucher?

Can I return a sale item, or an item purchased with a promotional discount?

Do you cover the cost of return shipping?

Can I return an online order in store?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

What is your exchange process?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn Collective points?

How do I view my point balance?

How do I redeem my Collective points?

How long does it take for points to be added to my account balance?

Will my points expire?

What can I redeem my reward voucher towards?

Can I transfer my points to another person, or account?

How do I use Circular Services?

What has happened to my old loyalty vouchers?

The Collective

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Can I change or cancel my order?Updated 7 months ago