The Collective
How do I become a member of Kowtow Collective?
How to create a Kowtow Collective account.
How do I earn Collective points?
Information on how to earn points through the Kowtow Collective progam.
How do I view my point balance?
Instructions on how to view your points balance.
How do I redeem my Collective points?
Information on redeeming loyalty points for reward vouchers.
How long does it take for points to be added to my account balance?
Information on pending points and points balance.
Will my points expire?
Your points will expire 12 months from the date of your qualifying purchase.
What can I redeem my reward voucher towards?
Information on redeeming reward vouchers.
Can I transfer my points to another person, or account?
Our policy on point transfers.
How do I use Circular Services?
Log in to your Kowtow Collective account, and find all of our Circular Services on the sidebar menu of your account page. These will allow you to fill out the online forms for Repair, Regenerate and Relove.
What has happened to my old loyalty vouchers?
Any existing vouchers have been instantly transferred to points, to make it all easy. You can see your current points and loyalty level on your account page.