Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

Return to Kowtow

Kowtow Clothing NZ

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can view your point balance &amp; track your activity in your customer account. Login to your account&#xA0;<a href="https://nz.kowtowclothing.com/account/login" style="text-decoration:none;"><span style="color: rgb(44, 130, 201); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">here</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will also send you updates about your points balance from time, so make sure you are subscribed to our newsletter.

Instructions on how to view your points balance.

How do I view my point balance?

Rewards Program

Can I change or cancel my order?

Can I change my shipping address?

I haven’t received my order confirmation email?

I can’t select my country for delivery.

Can I pick up my order from a store?

How do I redeem a discount voucher or a gift card?

Can I apply a discount code once my order has been confirmed?

I ordered something that is now on sale, can you price match?

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

Shipping

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

Can I return an online order in store?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How long does it take for points to be added to my account balance?

Will my points expire?

What can I redeem my reward voucher towards?

How do I redeem my points for rewards?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Sizing

How do I view my point balance?Updated 8 months ago