Information on where our orders are shipped from within New Zealand.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We ship throughout New Zealand from our Auckland based warehouse.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If your order is out of stock in our warehouse we may also ship this from one of our retail stores; Newmarket or our Wellington flagship store.

Where do you ship from?

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We offer free shipping on any purchase over $150. For any purchase under $150 we charge an $8 courier fee. Click &amp; Collect is available free of charge for selected items at our Newmarket and Wellington stores.All orders are shipped with New Zealand Post.

How much do you charge for shipping?

Information on shipping and delivery timeframes.

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After your order has been dispatched from our warehouse or a retail store, you will receive a shipping notification with your tracking number.&#xA0;<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once dispatched, the estimated delivery time frame with New Zealand Post is 2-3 working days.&#xA0;You can find more information on our shipping policy and timeframes <a href="https://nz.kowtowclothing.com/pages/shipping" rel="noopener noreferrer" target="_blank">here</a>.

How long will it take for my order to arrive?

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been dispatched, you will receive a shipping notification with your tracking number.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can also log into your Kowtow account to check the status of your order and find your tracking number. If there is no tracking number attached in the shipping notification, please contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.

How do I track my order?

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can manage all delivery expectations and updates through your tracking number, including redirecting to a new address.&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(27, 28, 29); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note, any shipping and delivery delays are out of our control once your order is in the hands of the courier. If there have been no movements on your tracking for 5 working days, please contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(27, 28, 29); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to open an enquiry with the relevant carrier.&#xA0;You can find more information on our shipping policies and timeframes <a href="https://nz.kowtowclothing.com/pages/shipping" rel="noopener noreferrer" target="_blank">here</a>.

My order is taking longer than expected to arrive, what do I do?

Please contact customercare@kowtowclothing.com so that we can investigate this further for you.

Sorry to hear that you haven&apos;t received your order!<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please contact&#xA0;<a href="mailto:customercare@kowtowclothing.com" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">customercare@kowtowclothing.com</a><span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;so that we can investigate this further for you.

My tracking says my order has been delivered but I haven’t received it. What should I do?

Our Team is available from Monday to Friday from 9am - 2:30pm NZST.

Return to Kowtow

Kowtow Clothing NZ

Shipping

Can I change or cancel my order?

Can I change my shipping address?

I haven’t received my order confirmation email?

I can’t select my country for delivery.

Can I pick up my order from a store?

How do I redeem a discount voucher or a gift card?

Can I apply a discount code once my order has been confirmed?

I ordered something that is now on sale, can you price match?

Placing an Order

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

Can I return an online order in store?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How long does it take for points to be added to my account balance?

How do I view my point balance?

Will my points expire?

What can I redeem my reward voucher towards?

How do I redeem my points for rewards?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Sizing