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Kowtow Clothing NZ

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After your order has been dispatched from our warehouse or a retail store, you will receive a shipping notification with your tracking number.&#xA0;<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once dispatched, the estimated delivery time frame with New Zealand Post is 2-3 working days.&#xA0;You can find more information on our shipping policy and timeframes <a href="https://nz.kowtowclothing.com/pages/shipping" rel="noopener noreferrer" target="_blank">here</a>.

Information on shipping and delivery timeframes.

How long will it take for my order to arrive?

Shipping

Can I change or cancel my order?

Can I change my shipping address?

I haven’t received my order confirmation email?

I can’t select my country for delivery.

Can I pick up my order from a store?

How do I redeem a discount voucher or a gift card?

Can I apply a discount code once my order has been confirmed?

I ordered something that is now on sale, can you price match?

Placing an Order

Where do you ship from?

How much do you charge for shipping?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

Can I return an online order in store?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How long does it take for points to be added to my account balance?

How do I view my point balance?

Will my points expire?

What can I redeem my reward voucher towards?

How do I redeem my points for rewards?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Sizing

How long will it take for my order to arrive?Updated 8 months ago