Kowtow Relove
What is Kowtow Relove?
Kowtow Relove adds fresh purpose to preloved Kowtow garments that deserve more wear. Earn Collective points when you sell or buy secondhand. Relove is part of Kowtow’s journey to become a fully circular business. One of the best things we can do for
How do I take part?
The first step is to submit an online form through your collective account. You will receive notification within 3-5 business days informing you if your garments have been initially accepted for Relove. You then have the choice to drop your garments
What is the eligibility criteria of Relove pieces?
Kowtow Relove accepts all current and past season Kowtow collection garments, including merino or wool collections. We do not accept non-Kowtow garments, swimwear, sleepwear or underwear. Unfortunately, Relove cannot accept garments that have been al
How much can I expect for my items?
The items you return to us will be priced at what we deem to be a fair market value for the garment, taking into consideration its age, condition, and demand for the garment. You will receive Kowtow Collective points for your garment, value dependent
How do I accept the offer?
You can accept the offer through the link in your notification from Kowtow, or on your Collective Account page. You have 48 hours to accept the offer we have sent. If we have not heard from you within this timeframe, the offer will be automatically a
What can I spend my Kowtow Collective points on?
Anything online and in-store - including Relove!
How can I shop Kowtow Relove?
You can shop Relove online, and in our Wellington retail store.
Can I return garments I buy from Relove?
All Relove items are final sale. We provide a size guide on our website to help you when buying online, and encourage you to use this when buying from Relove to ensure your choice will be the right fit. Our customer care team is available if you need
Do I earn Kowtow Collective points when buying Relove?
Yes! See more information on our Collective Programme here.
Do I need to be a Kowtow Collective member to buy and sell through Relove?
Yes. Sign up for a Collective account here.
Relove T's & C's
Find our Relove T's and C's here.
How do I collect my declined garments?
Once we have received your notification declining the offer, or your piece has been declined after inspection, you are able to arrange a courier to collect your garment, or collect yourself from the Wellington retail store. You will be responsible fo