What is the eligibility criteria of Relove pieces?Updated a month ago

Kowtow Relove accepts all current and past season Kowtow collection garments, including merino or wool collections. We do not accept non-Kowtow garments, swimwear, sleepwear or underwear. 

Unfortunately, Relove cannot accept garments that have been altered to specific measurements, as we are unable to give our customers an accurate sizing of the garment. 

Kowtow Relove does not accept sample pieces, or garments which were not a part of a collection (usually purchased at a workroom sale). 

All garments should be clean, odour free, and without major flaws. Please take pictures of any discolourations or flaws on your garments when filling out your online form. In sending in your garment, you understand that Kowtow may decline the garment if its condition was not accurately represented in the online submission. 

Kowtow will sort your garment into a condition category, which will inform the resell price, and the Kowtow Collective points you will receive.