Returns & Exchanges
What is your return policy?
We offer a refund, store credit, or free exchange on full-priced items. Sale items (unless marked as final sale) may be returned for a store credit, or exchange. Items purchased via our Relove programme are final sale and cannot be returned, or excha
How do I return an item?
Information on how to submit a return or exchange request.
What happens if I return an order that I purchased using a reward voucher?
Information on returning orders that used a reward voucher.
Can I return a sale item, or an item purchased with a promotional discount?
Information on our return policy for sale items.
Do you cover the cost of return shipping?
Information on return shipping costs.
Can I return an online order in store?
How to return your online order in one of our retail stores.
I received a damaged item - what do I do?
Information on what to do if you have received a damaged item.
When can I expect my refund to be processed, or exchange to be shipped?
Information on our return processing timeframes.
What is your exchange process?
We offer two exchange options online: Standard Exchange and Instant Exchange. Standard Exchange. Select the item you would like to exchange for when submitting your return. Your replacement item will be sent once we receive and process your return it