What is your exchange process?Updated a month ago

We offer two exchange options online: Standard Exchange and Instant Exchange.

Standard Exchange 

Select the item you would like to exchange for when submitting your return. Your replacement item will be sent once we receive and process your return item. Please note that your replacement item is not reserved and is subject to availability at the time your return is received. 

Instant Exchange 

If you would like to secure your replacement item straight away, you can choose our instant Exchange option. A temporary authorisation (or “hold”) will be placed on your payment method to reserve the replacement item, and your exchange will be dispatched the next business day. Once we receive your returned item, the authorisation hold will be released.

Please note that all exchanges are subject to our exchange policy and item availability.