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Kowtow Clothing NZ

<span id="isPasted" style="font-size: 14px; font-family: Inter; color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Click &amp; Collect orders are dependent on stock availability for that store. You can check stock availability by selecting the &apos;Find &amp; collect in store&apos; link under the &apos;Add to bag&apos; button on each product page.&#xA0;You can find more information on our stores <a href="https://nz.kowtowclothing.com/pages/stores" rel="noopener noreferrer" target="_blank">here</a>.

Information on stock availability for click and collect orders.

Can I pick up my order from a store?

Placing an Order

Can I change or cancel my order?

Can I change my shipping address?

I haven’t received my order confirmation email?

I can’t select my country for delivery.

How do I redeem a discount voucher or a gift card?

Can I apply a discount code once my order has been confirmed?

I ordered something that is now on sale, can you price match?

Where do you ship from?

How much do you charge for shipping?

How long will it take for my order to arrive?

How do I track my order?

My order is taking longer than expected to arrive, what do I do?

My tracking says my order has been delivered but I haven’t received it. What should I do?

Shipping

How do I return an item?

Do you cover the cost of return shipping?

Can I return a sale item, or an item purchased with a promotional discount?

Can I return an online order in store?

I received a damaged item - what do I do?

When can I expect my refund to be processed, or exchange to be shipped?

Returns & Exchanges

How do I become a member of Kowtow Collective?

How do I earn points?

How long does it take for points to be added to my account balance?

How do I view my point balance?

Will my points expire?

What can I redeem my reward voucher towards?

How do I redeem my points for rewards?

Can I transfer my points to another person, or account?

What happens if I return an order that I purchased using a reward voucher?

Rewards Program

I am having trouble logging into my account.

How do I update my email address?

Account

What payment options do you accept?

How do I purchase a gift card?

Gift Cards & Payments

How do I know what size to buy?

I am after a size that is sold out on your website - will you receive more stock?

Sizing

Can I pick up my order from a store?Updated 8 months ago